Location: SG-Tampines Agency Building
Start building a career with purpose.
At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.
Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.
About the Role
As part of the Customer Centricity and Operations Strategy team, you will drive business transformation and operational excellence across Life Operations through projects, process improvements, digitalisation, and data-driven insights.
You will partner with business and technology stakeholders to translate operational needs and data into scalable solutions that improve customer experience, efficiency, and business outcomes.
Responsibilities
- Lead strategic initiatives, system enhancements, and process improvements supporting Customer Centricity and Life Operations objectives.
- Partner with stakeholders to identify opportunities for optimisation, automation, and digitalisation.
- Gather, analyse, and document scalable business and system requirements.
- Evaluate solution options with Technology teams, balancing business value, efficiency, and technical feasibility.
- Lead requirement reviews, stakeholder alignment, prioritisation, sign-off, and delivery against agreed milestones.
- Support project planning, resource and risk management, training, change management, and implementation.
- Analyse operational and customer data to identify trends, root causes, risks, and improvement opportunities.
- Develop dashboards, reports, and actionable recommendations to support business decisions.
- Present requirements, insights, and recommendations clearly to technical and non-technical stakeholders.
- Keep abreast of developments in analytics, digitalisation, customer experience, and policy servicing.
Job description provided by AIA Group.
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