Business Analyst

The role

Be part of a team of delivery specialists in creating the best digital experiences for our customers.

You’ll find yourself engaging with senior stakeholders across the business to ensure all parts of the features we deliver meet or exceed expectations as part of a complex financial system. You’ll be a part of a significant strategy to create and maintain Australia’s best web based digital platforms for quoting, selling and managing insurance policies. With a key focus being customer experience, the platforms allow our customers channel of choice without compromise of experience.

As a key member of a delivery team, the Business Analyst works closely with the Product Owner, development and other business functions to ensure any requirements are documented clearly and consistently. Ensuring they are fit for purpose, both within business needs and system constraints as part of collaboration with the delivery team.

Position Accountabilities

• Achieve specific business performance outcomes through design and delivery of customer and business focused digital web solutions for quoting, selling, and managing insurance policies
• Prioritisation and execution for key parts of a strategic delivery stream
• Engage and perform key Agile duties with your delivery team; typically running workshops, estimation sessions and capturing detailed requirements
• Actively participate, contribute, and execute against a Community of Practice to ensure alignment across the Business Analyst role in the delivery process
• Ensure consistency of customer experience in a digital web format
• Engage with senior business stakeholders to ensure solutions meet a complex set of business requirements
• Work alongside a dedicated team and in coordination with a Product Owner to produce Requirements, Stories and Tasks for your delivery team
• Facilitate workshops to determine requirements and suitability of solutions
• Responsible for in depth analysis and creation of business specifications and solutions

What experience you’ll bring

Qualifications and Experience

Essential

Previous experience in an Agile environment

Experience with large and complex technology stacks

Experience with Stakeholder engagement and management

• Significant web e-commerce experience
• In depth understanding of User Experience & Design (UX/UI) principles and practices
• Attention to detail

Desirable

Agile delivery methodologies

Financial and regulated industries

Jira & Confluence

Organising and facilitating workshops

Our Perks

• Location: Toowong
• Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
• Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
• The benefits of working at A&G
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
• Personalised rewards and peer-to-peer recognition
• Exclusive discounts and savings across more than 600 top retailers
• A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Summary