Key Account Manager

Client Relationship Management

Serve

as the primary point of contact for key clients, ensuring long-term

satisfaction and retention.

Build

and maintain strong, trust-based relationships with client stakeholders,

including technical and business teams.

Understand

clients' business goals, technical requirements, and challenges to

recommend appropriate solutions.

Account Growth & Strategy

Identify

opportunities for upselling, cross selling, and new solution adoption

within existing accounts.

Develop

and execute strategic account plans to meet revenue and growth targets.

Conduct

periodic business reviews with clients to ensure continuous value

delivery.

Project Coordination & Delivery Oversight

Collaborate

closely with internal engineering, product, and delivery teams to ensure

successful project execution.

Translate

client needs into actionable technical requirements for development teams.

Monitor

project progress, address issues proactively, and ensure timely delivery

of milestones.

Technical Understanding

Leverage

software development knowledge to engage in technical discussions with

clients and internal teams.

Provide

insights on feasibility, timelines, technology stacks, and solution

architectures when required.

Act

as a bridge between technical and non‑technical stakeholders.

Issue Resolution & Support

Handle

escalations efficiently and ensure quick resolution of client concerns.

Provide

ongoing post‑delivery support and ensure continuous alignment with client

expectations.

Requirements

Technical Skills

Bachelor’s/Master’s

• degree in Computer Science, IT, Engineering, or related field.
• Minimum 5 years of experience in software development or technical account
• management roles.

Solid

understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile

apps), and agile methodologies.

Ability

to translate complex technical concepts into understandable business

language.

Soft Skills

Excellent

communication and presentation abilities.

Strong

negotiation, client management, and interpersonal skills.

Proven

ability to manage multiple accounts and priorities simultaneously.

Analytical

mindset with strong problem-solving skills.

Preferred Qualifications

Prior

experience in IT services, SaaS, or product-based environments.

Experience

dealing with enterprise-level clients.

Understanding

of project management tools and CRM platforms.

Benefits

Opportunity

• to work closely with top-tier clients and cutting-edge technology teams.
• Collaborative,
• innovative, and growth-driven environment.

Competitive

compensation and performance-based incentives.