Data Operations Analyst (L1/L2 Support)

• Position: Data Operations Analyst (L1/L2 Support)
• Location: Chennai - Onsite/Hybrid/Remote
• Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
• About the role: We are seeking a Data Operations Analyst to support
• enterprise data platform operations. The resource will be responsible for
• managing support queues, handling data access requests, coordinating issue
• resolution, supporting critical incidents, and maintaining operational
• documentation.

Key Responsibilities

Monitor

and manage JIRA support queues.

Triage

incoming requests and assign them to appropriate teams.

Handle

L1 support requests related to

Snowflake

access

Power

BI access

Qlik

access

Data

platform onboarding requests

Support

basic L2 activities following established procedures.

Track

incidents and service requests through closure.

Coordinate

with cross-functional teams to resolve data issues.

Participate

in incident response and escalation processes.

Maintain

support documentation, SOPs, and knowledge articles.

Document

application inventories, system owners, and operational processes.

Provide

regular status updates and operational metrics.

Required Skills

Experience

supporting enterprise applications or data platforms.

Strong

understanding of ticketing tools such as JIRA.

Exposure

to Snowflake, Power BI, and Qlik environments.

Understanding

of incident management and service operations.

Familiarity

with user access management processes.

Excellent

communication and stakeholder coordination skills.

Ability

to work independently during overlapping US business hours.

Preferred Skills

Experience

in healthcare, regulated industries, or PHI/PII environments.

Knowledge

of ITIL service management principles.

SQL

fundamentals.

Understanding

of data pipelines and data warehousing concepts.