Senior Data Operations Analyst / Team Lead

• Position: Senior Data Operations Analyst / Team Lead
• Location: Chennai - Onsite/Hybrid/Remote
• Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
• About the role: We are seeking a Senior Data Operations Analyst to lead
• day-to-day operational support for an enterprise data platform. This role will
• act as the primary operational lead, oversee support queues, manage critical
• incidents, drive process improvements, and maintain stakeholder communication.

Key Responsibilities

Lead

daily data operations support activities.

Manage

• ticket prioritization, workload balancing, and escalations.
• Act as
• the primary escalation point for critical incidents.

Coordinate

with platform teams, application owners, and business stakeholders.

Review

and ensure SLA adherence.

Drive

incident management and root-cause analysis activities.

Establish

operational runbooks and support processes.

Maintain

applications and ownership inventory.

Generate

service performance reports and dashboards.

Support

governance, compliance, and audit requirements related to data access and

sensitive information.

Required Skills

6+

years of experience in Data Operations, Application Support, or Production

Support.

Strong

experience with JIRA-based support operations.

Working

knowledge of:

Snowflake

Power

BI

Qlik

Data

Warehousing concepts

Incident

Management and Service Delivery experience.

Strong

stakeholder management skills.

Experience

handling production-critical support environments.

Preferred Skills

ITIL

Foundation certification.

Experience

supporting healthcare or life sciences customers.

Exposure

to PHI/PII governance and access controls.

Basic

SQL troubleshooting capability.

Experience

building operational dashboards and KPIs.