Key Account Manager – Farming (US Accounts)

• Location: Pune (Hybrid)
• Shift: 2 to 11 PM IST
• Reporting to : CEO

Job Summary

We

• are looking for an experienced Key Account Manager (KAM) to manage and grow a
• portfolio of 10–15 strategic US-based accounts with a combined revenue
• responsibility of ~USD 3 Million.
• This role focuses on protecting existing revenue, driving cross-sell and upsell
• opportunities, and acting as a trusted advisor to senior customer stakeholders
• while working closely with internal delivery and US field sales teams.

The

• ideal candidate brings strong IT services domain expertise, proven experience
• managing large US enterprise clients, and the ability to operate in a global
• offshore–onsite delivery model.

Key

Responsibilities

• Own and manage 8–15 existing
• strategic accounts based in the US, with a total revenue responsibility of
• ~USD 3 Mn.
• Ensure revenue protection,
• retention, and account growth through structured account planning and
• governance.
• Identify, qualify, and drive
• cross-sell and upsell opportunities across IT services offerings.
• Build strong relationships with
• CXO-level and senior stakeholders on the client side to uncover new
• business opportunities.
• Act as the primary escalation
• point for customer issues, ensuring timely resolution and high customer
• satisfaction.
• Work closely with delivery,
• presales, and solution teams to ensure seamless execution and value
• delivery.
• Collaborate with the US field
• sales team to support strategic pursuits, expansions, and renewals.
• Conduct regular account reviews,
• QBRs, and strategic planning sessions with customers.
• Maintain accurate forecasting,
• revenue tracking, and account documentation.
• Support client visits and travel
• to the US on a need basis for relationship building and opportunity
• creation.
• Operate effectively in a hybrid
• work model from Pune, supporting US time zones.

Requirements

& Experience

• 8+ years of experience in Key
• Account Management / Account Growth roles within IT Services or Technology
• Services.
• Proven track record of managing
• large US enterprise accounts in an offshore delivery model.
• Strong experience in revenue
• retention, account expansion, cross-sell, and upsell.
• Demonstrated ability to engage
• with CXO and senior leadership stakeholders.
• Solid understanding of IT
• services domains such as application development, modernization, digital
• transformation, or managed services.

Experience working closely with

• delivery and global sales teams.
• Excellent communication,
• stakeholder management, and negotiation skills.
• Ability to work in US business
• hours and manage multiple stakeholders across geographies.
• Bachelor’s degree in engineering,
• Business, or a related field.

Why This

• Role?
• Strategic ownership of high-value
• US accounts
• Clear revenue impact and growth
• responsibility
• High visibility with customers,
• delivery leadership, and US sales teams
• Opportunity to play a
• consultative, trusted-advisor role rather than pure hunting