Director Process Excellence

Role Overview

The Director Regional Process Excellence is responsible for leading the planning, execution, and governance of high-impact, cross-functional strategic initiatives. Acting as a central coordination point, the Director ensures effective collaboration between headquarters, regional functional teams, Quality Service Center and Global competence Center. This role plays a key part in driving process harmonization, enforcing process improvements, project delivery, and enabling consistent, value-driven delivery across the organization.

Key Responsibilities

Strategic Leadership: Lead the RPX Process and Product teams across [Region], ensuring alignment with global objectives, regional priorities, and governance standards while driving strategic execution of key initiatives.

Process Excellence Ownership: Own the PEX framework and mindset in the region, overseeing process landscape management, project and performance methodologies, and fostering a culture of continuous process improvement.

Regional Process Excellence Strategy: Develop and implement a regional Process Excellence strategy that aligns with global directives while addressing local business needs, optimizing efficiency and scalability.

Portfolio & Initiative Management: Steer the regional RPX initiative pipeline, including process optimization, product-related topics, automation projects, and offshoring opportunities, ensuring prioritization and successful delivery.

Cross-Functional Collaboration: Lead, coordinate, and represent cross-functional process initiatives at both regional and global levels, acting as the key liaison between GQ-PEX, product owners, regional functions, and other stakeholders.

Product Leadership & Governance: Oversee the RPX product portfolio, manage resource allocation, major rollouts (e.g., FIS3, SAP S/4Hana), and provide operational support while ensuring adoption, compliance, and product quality.

Process Harmonization & Optimization: Drive alignment of end-to-end processes to enhance efficiency, scalability, and customer-centric outcomes while managing strategic interventions to meet business objectives.

Project Planning & Execution: Lead high-visibility projects, ensuring delivery on time, within scope and budget; develop integrated project plans, track milestones, and coordinate gap analysis and process mapping.

Stakeholder Engagement & Reporting: Collaborate with senior stakeholders across regional management, QSC, GCC, and satellite teams; prepare and present performance reports, updates, and strategic recommendations.

Standards, Quality & Methodology: Define and implement project management and governance standards, conduct regular audits, and establish feedback loops to ensure continuous improvement and adherence to best practices.

Business Analysis & Insight Generation: Extract, analyze, and interpret data from platforms such as Salesforce Analytics, QlikView, and Compass to drive actionable insights, monitor trends, and identify opportunities for innovation.

Team Leadership & Development: Build and mentor a high-performing team, fostering a culture of collaboration, customer focus, problem-solving, and continuous learning; provide coaching, feedback, and growth opportunities.

Requirements & Qualifications

• 10+ years of experience in operations, commercial, business analysis, project/product management, with a proven track record in Process Excellence, including improvement, transformation, and performance management
• Mandatory understanding of process management principles and improvement methodologies (e.g., Six Sigma lifecycle, bundling, offshoring)
• Excellent communication and stakeholder management skills, with the ability to engage across all organizational levels and build global networks and collaborations
• Strong presentation skills, able to synthesize complex information into clear storylines and present confidently to senior management
• Proven experience in leading and motivating project teams to drive change and achieve regional goals, while managing multiple projects and balancing competing priorities
• Knowledge & proficiency with process improvement tools and technologies, including: Data analytics & visualization (e.g., QlikSense) / Process mining (e.g., Celonis) / Process mapping (e.g., ARIS, BPMN 2.0) / Process automation (e.g., RPA, Alteryx, Macros)
• Knowledge of product governance, rollouts, and operational support for systems such as SAP S/4HANA, Oracle, FIS3, ODM; HL system experience and maritime/shipping/terminal industry knowledge are a plus
• Proficiency in Microsoft Office Suite, particularly Teams, PowerPoint, and Excel
• Fluent in English (spoken and written)
• Willingness to travel occasionally; hybrid work setup available

Licenses / Certifications

Lean Six Sigma Green or Black belt

Project Management Professional (PMP)

ITIL certification (IT Service Management)