At a glance
- Type
- Full Time
- Location
- Chennai, IN
- Posted
- Oct 9, 2026
- Visa sponsorship
- Hapag-Lloyd sponsorsFrom recent H-1B filings
- Company size
- Enterprise (10K+)
- Industry
- Transportation
About the role
- Achieve annual targets for Ocean, CH and Ship Green.
- Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
- Promote all digital / Inland products for Hapag-Lloyd to our customers.
- Evaluate customer potential and update Account Strategy.
- Continuously improve the customer portfolio by securing
- new accounts and removing underperforming accounts.
- Work up on CH Optimus targets and drive Ship Green initiative
- among customers.
- Ensure regular updates of all activities in Salesforce.
- Drive LKA customer performance and ensure Account plans updates.
- Prepare and conduct visits, report and follow-up on visits.
- Conclude contracts for MR customers (proposal, negotiation, closing)
- Record commitments (tender tracking/commercial)
- Drive CU business for foreign MRs and adhere to Push-Pull process.
- Selectively engage in TM discussions where relevant (e.g., tender guidance
- and negotiations, special commodity market rates, etc.)
- Provide feedback on the market including rates, competition activities, market
- conditions etc., to all relevant stakeholders.
- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
- Provide clear info to Sales Coordination regarding handover to Customer Service
- Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).
- Describe a situation where you converted a new customer or won back lost business. What was your approach and what was the outcome?
- How would you increase market share in a territory where competitors are well established?
- Describe a successful negotiation that improved both customer satisfaction and business profitability.
- Bachelor’s degree/MPA
- 6 years industry experience in logistics industry. Focused on
- Result orientated management.
- English and local language and/or Customer Service functions.
- Strong knowledge of data quality importance, T&T, steering, etc.,
- Strong knowledge of user application systems (FIS, MS Office, Word, Excel).
- Knowledge of user application systems (FIS, QLIKVIEW, SALESFORCE).
About Hapag-Lloyd
Hapag-Lloyd
Transportation · Enterprise (10K+)
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